Below is a list of info that may help with your questions. Please review them
before contacting us to see if your concerns are met.
|Having trouble with the shopping
cart? No problem. We can get you going quickly. To fix most shopping
cart problems, please
empty your browser cookie cache.
Or, you can email a list of the items you would like to purchase using
form. (You can copy and paste the shopping cart into an email to us.) We will then email you back an invoice you can pay from.
|Can you pay using just a credit or
debit card, and not PayPal? Yes. When you are ready to check out, you
will see two options at the bottom of the shopping cart: "Check Out" or
"Check out with PayPal." For credit or debit cards without using a PayPal
account, click "Check Out." On the next page, look on the right for "Pay
with your debit or credit card as a PayPal guest." Click this link and fill
in your address and credit or debit card info. Credit and debit card
payments are still processed by PayPal, but you don't need to open an
account with PayPal this way.
If you prefer to use
Google to check out, using a credit or debit
card, please copy and paste your shopping cart into an email to us using
this contact form. Or type in your list of items into an email to us. We
will send you a Google invoice promptly.
Can you place an order by
phone? Sorry, but all orders must be submitted online. We
cannot take phone orders. This reduces costs and saves you money.
|Can you pick up your order to save
on shipping? Sorry, but we do not have a retail outlet where you can
shop or pick up orders. Ordinances do not allow for that at our location.
Shopping is strictly online and product must be shipped. If you are live in
our area (Sheridan, Oregon, USA), we can deliver product to you if we are
traveling that way. Please inquire about this if you'd like using the
contact us form below.
|Did we receive your order?
Please login to your PayPal account. If you see your order listed there,
we received it. If it is not listed in your PayPal, please contact us
|Has your order been shipped?
Once we ship your order, an email will be sent to the primary email
address you have listed in PayPal. Or, you can login to your PayPal account
and click on the order details. There it will indicate if and when your
order has been shipped. We do our best to ship within 24 hours of receiving
an order. However, this depends on the quantity of orders, and we cannot
guarantee it. What we can guarantee is that we will ship as quickly as
possible. We also usually use US postal service Priority Mail. So parcels travel
quickly. Packages can reach across the country in as little as 3 days. The
days of a slow, inefficient postal system are over. They are now extremely
efficient, fast and safe.
|What are the tracking numbers of
your order? Not all parcels will have a tracking number. It all
depends on the type of shipment. You can check to see
if you have tracking by logging into your PayPal account and checking the
details of your order.
|How long does it take to receive
your order? In the USA, most shipments will arrive between 3-5
days from the date it was shipped. Some can take longer, depending on your
location. For International shipments, most arrive in about two weeks from
the time orders are shipped. However, due to new customs checks around the
world, your parcel can take up to 30 days or longer to arrive. If, after 30
days, you have not received your parcel, please contact us. Most
international parcels can be traced to find their location. We cannot trace
them until 30 days have passed.
|What do you do if your parcel was
damaged? If glass was damaged, please review the info below
concerning coverage. If any other item was damaged in shipment, please
contact us immediately for replacement or a refund.
|Oops! You already placed an order
and you need to change the Ship To address. Send us an email below to
make double sure we have the correct address. Also, please login to your
PayPal account and go to your profile section. There you can change your
Ship To address. Be sure to change your "Ship To" address and not just your
|You placed an order and you need
to add something without paying extra shipping. No problem. Just
place an additional order for the other item. When we get to your first
order, we always do a search for other orders and combine any that exist. We will
refund additional shipping fees as long as we are able to combine the
|Returns, Refunds and Exchanges.
All products come with a 100% money back satisfaction guarantee. You may
return any products with 45 days from the purchase date, or 30 days from
receipt, whichever is longer, for a full cash refund of the product. For
defective items, we will reimburse you for shipping both ways. For
non-defective items, we do not reimburse shipping fees, but we do not charge
a restocking fee.
Other helpful info:
- If you're having
difficulties with the
glass, we are always here to help. Please read the "ABOUT"
section on our website. We also have numerous free videos you can watch in
How to Videos" section, including videos on getting started. If,
after reviewing this information, you are still having difficulties, we
are here to help. Please contact us below.
important note about shipping and glass coverage: In order to keep
shipping fees to a minimum, we use US Mail Flat rate boxes with most orders.
They are normally the cheapest way to ship. However, occasionally, some
glass does break, since there is minimal padding with these boxes. This
broken glass is still usable (unless it is crushed). If you wish to keep
shipping fees to a minimum and don’t mind occasional breakage, this is a
great shipping method. This shipping method we refer to as
“Economy” in your shopping cart. The
shopping cart will use this as the default shipping method.
"Economy" packages are covered if they are lost. However, in order to
keep glass prices as low as possible, we will no longer be covering glass
that is broken in these flat rate boxes, unless it is crushed beyond use.
In order to cover your glass for
breakage, we would need to ship in larger boxes with much more padding. This
will cost you more to ship. If you wish us to ship your glass in larger
boxes, and cover you for possible breakage, please choose that option when
you check out in the shopping cart. This option to cover breakage is called
“Priority” in the shopping cart. If
you experience breakage when using our
shipping method, please contact us for credit.